COVID-19 Policies & Procedures

Update SEPTEMBER 2021
Please take the time to read and understand the following information before your scheduled appointment.
As we enter PHASE 3 of BC's RESTART PLAN please note that our COVID-19 and clinic protocols will remain the same.
Please bring a well fitting mask for use during all parts of your visit
We truly feel that a safe and healthy clinic requires clear communication and trust between our team members and the community. We are happy to clarify the measures we are taking in order to ensure a safe, comfortable, and healthy experience for all. 

GENERAL INFORMATION 
  • Clinic hours are 7 days a week - 8:00am - 8:30pm
  • Patients are brought into the clinic to ensure that social distancing is being practiced as much as possible within the clinic and that your therapist has had a chance to sanitize your treatment space
  • Please arrive alone. Support persons for any of our patients will be asked to wait outside the clinic for the duration of the appointment. Should a support person need to remain inside the clinic, they are welcome to be seated in the waiting area, however; they are required to wear a mask at all times and are also required to wash their hands upon entering the clinic.
  • Intake Forms and Consents must be completed prior to arriving for your appointment. 

DOING OUR PART

  • Our team will be doing a Self Assessment Survebefore every shift - if feeling unwell staff and practitioners are required to stay home.
  • All practitioners will be wearing Personal Protective Equipment (PPE) in accordance with both their regulatory bodies and clinic guidelines.
  • Practitioners will continue to use exceptional hand hygiene by washing their hands, upon entering the clinic (including after washroom use), pre-treatment, post-treatment and after handling personal or patient belongings
  • Practitioners will be using the 15 minutes between treatments to clean and disinfect treatment areas before their next appointment. 
  • Patient care staff will be sanitizing common areas multiple times per day

HOW YOU CAN HELP

  • If you are feeling unwell, please stay home.
  • Prior to arriving for your appointment please complete the COVID-19/Communicable Disease screening which is emailed 24 hours prior to your appointment. Call, text or email to cancel should you be experiencing any symptoms related to COVID-19
  • Please arrive no more than 5 minutes early. This will allow for thorough hand-washing and time to settle into the treatment room for the start of your appointment.
  • Please complete your intake form/consents before arriving for your appointment.
  • We ask that you please bring a mask to wear in the clinic. Masks must completely cover your nose, mouth and chin. If a mask is ill-fitting you may be asked to wear a disposable mask.  
  • Upone entering the clinic (including after washroom use) you will be asked to thoroughly wash your hands. You will be given hand sanitizer after your treatment.
  • Cough or sneeze into your elbow or use a tissue and wash your hands immediately afterward.
  • Add your Credit Card to your Jane App profile for Contactless Payment - all information is encrypted and 100% secure.

BILLING AND PAYMENTS
  • We now offer Contactless Payments for services and products. Patients are prompted to put in a credit card in order to book online. Credit cards on file are only used to pay for a treatment/product received, or in the case of a no-show or late cancellation. Please familiarize yourself with our Cancellation Policy
  • All credit card information is encrypted once entered and 100% secure. 
  • Accepted methods of payment are Visa, MasterCard, American Express, Visa Debit, or MasterCard Debit. 
  • Receipts will be emailed to patients.

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PLEASE NOTE: patients who cancel their appointment due to experiencing symptoms of COVID-19 will be unable to book another appointment until at least 15 days have passed from the onset of symptoms.