Direct Billing FAQ

We are able to direct bill most insurers for the following services: Registered Massage Therapy, Physiotherapy (including Pelvic Health), and Acupuncture.


Registered Clinical Counselling and Kinesiology are direct-billable under ICBC only.


Please note there are some exceptions to the above, feel free to email the clinic for any clarification.
Alberta Blue Cross
Canada Life (formerly Great West Life)
Canadian Construction Workers Union (CCWU)
Chamber of Commerce Group Insurance Plan
CINUP (Johnson Group)
Cowan Insurance Group (Express Scripts Canada)
D.A. Townley
Desjardins Insurance
Empire Life
Equitable Life
First Canadian (Johnson Group)
GMS Carriers 49 & 50 (Express Scripts Canada)
GreenShield Canada
Industrial Alliance Insurance & Financial Services
Johnston Group Inc.
Johnson Inc.
LiUNA Local 183
LiUNA Local 506
Manulife Financial
Maximum Benefit or Johnson Group
Medavie Blue Cross
Pacific Blue Cross
People Corporation
SSQ Insurance
Sun Life Financial
Telus AdjudiCare
The Co-operators
You will need to have the following information available in order for us to direct the bill for you. 

The Policy/Plan Members:

  1. Whether you are the plan member, spouse or dependent (if you are a spouse or dependent we will need your first and last name as well)
  2. First and Last name 
  3. Birthdate 
  4. Policy/Plan Number
  5. Member ID/Certificate #
Usually when a patient is using their insurance for the first time, or for the first time in a new insurance year, they have a deductible which needs to be paid before their treatments are covered. This is why you may be required to pay a bit more for your first (or first few) appointment(s). Once your deductible is paid you will not have to pay it again until your insurance renews the following year or your annual limit is reached.
Unless your policy has full coverage, patients will usually be required by their insurance plans to  pay a portion of each treatment. These balances vary by plan so it is best to check with your insurance provider as to what your policy covers.
Deductibles vary by insurance company and by each individual policy. As there is no universal amount for a deductible, it is best to check with your insurance provider as to what your deductible amount is.
Sometimes. Billing multiple insurers or plans is dependent on a variety of factors (primary v. secondary provider etc. ) which are stipulated by the insurance companies themselves. Patients are encouraged to bring in all their direct billing information (see above question 3) and we will submit as much as is possible on their behalf.
Give us a call at (250) 370-5525, or email us at and one of our front end staff will be happy to help you!